Frequently Asked Questions
My PC is not “VR-ready”. Can I still use MARUI? What about very large or complex scenes?
MARUI does not require any specific hardware. Display performance will depend on the Maya scene you wish to open.
You can check if your scene is too complex for VR on your PC by enabling frame rate display in Maya (Display ⇒ Heads Up Display ⇒ Frame Rate).
Move the camera and observe the frame rate at the bottom of the viewport.
If you reach more than 120fps, the scene will display smoothly in VR (60fps per eye).
If you achieve between 60fps and 120fps, jittering may occur (30fps per eye).
If you cannot reach 60fps, we do not recommend trying to view the scene in VR.
Try hiding parts of the geometry or switching to wireframe display to improve performance.
How does MARUI protect me from identity theft and credit card fraud?
We are using PayPal as a payment service. PayPal protects your identity and payment information.
We do not see your credit card information and can neither lose it nor overcharge you.
Do you provide support? In what languages?
We provide support in English, German, and Japanese at support@marui-plugin.com
I lost my username / password. How can I get it back?
If you purchased MARUI before February 2018 and received your license credentials via PayPal, you can find them in your PayPal account under:
Payments ⇒ Manage pre-approved payments ⇒ 株式会社MARUI-PlugIn.
If you purchased MARUI after February 2018 and received your license credentials via email, please contact us at support@marui-plugin.com
When and how can I cancel my subscription?
You can cancel your subscription at any time in your PayPal account under:
Payments ⇒ Manage pre-approved payments ⇒ 株式会社MARUI-PlugIn.
If you are having trouble with canceling your subscription, please contact us at support@marui-plugin.com. We can cancel the subscription for you.
Your username, password, and license remain valid until the end of the subscription period.
What happens to my subscription if MARUI-PlugIn goes bankrupt or gets acquired?
If we are for any reason unable to continue our service, we will provide a tool to activate MARUI without requiring our activation server.
That means you will be able to continue using MARUI even after we cannot continue our service.
Do you provide a trial version?
A trial version of MARUI is available at https://www.marui-plugin.com/marui3trial/. This version offers all the tutorials, so you can see if MARUI has the features and workflows that you require. However, it does not allow you to work on your own scenes.
If you represent a company and are interested in evaluating MARUI for use in your production pipeline, please contact support@marui-plugin.com for an evaluation version.
I am not satisfied with MARUI and want my money back!
We offer a 100% money-back guarantee in case you are not satisfied with MARUI. Please contact us via email at support@marui-plugin.com. This guarantee is limited to the first month of your subscription.
Do you offer volume licenses, floating licenses, or perpetual licenses?
We do offer volume licenses, floating licenses, and perpetual licenses on an individual basis.
Please contact us at support@marui-plugin.com for details.
Do you offer educational licenses
MARUI is free for educational use for universities, schools, students, and teachers.
Please contact us at support@marui-plugin.com to request you educational license.
Does MARUI support Linux?
Yes, we do offer Linux versions of MARUI. Due to the lack of support for VR devices on these operating systems, only SteamVR compatible headsets are supported on Linux, and the development of features can be slower than on the windows version.